What Natick Homeowners Say About Top Hat Chimney
Reviews are the closest thing to having a neighbor tell you straight: here’s who showed up, what they did, and whether the number on the invoice matched the number on the phone. We’ve been working on Natick chimneys since 1999, and the honest truth is that most of our new customers come from someone on the street who already knows us. Wendell runs into people at the transfer station, at the Little League field, at the deli on Route 9. That keeps a man honest in a way no marketing budget ever could. If the work isn’t right, you don’t have to find a complaint form. You just see him again on Saturday.
Recent Reviews
Our chimney hadn’t been looked at in seven years, and I was bracing for bad news. The sweep pulled out the camera after brushing and showed me the flue on a tablet. Clean, no cracks, no glaze. He told me to book again next fall and not lose a minute of sleep in between. I’ve never had a contractor talk himself out of work before.
Malik J., South Natick
We had smoke backing into the living room every time the wind shifted. Top Hat came out, found the cap was rusted through and the crown had a hairline crack running most of the way around. Wendell quoted the repair before any tools came off the truck, and it was done in one visit. The house smells like a house again, not a campfire.
Shanice N., Natick Center
I called at 6:15 on a Saturday morning because I’d poked around online and scared myself half to death about chimney fires. A real person picked up on the second ring. It was Wendell. He asked me a few questions, told me what was likely going on and what wasn’t, and had someone here by Tuesday. The price he quoted over the phone is the price I paid. Every cent.
Allison Q., Walnut Hill
Wendell and his crew did a full sweep plus a new stainless liner in our older colonial. They protected the floors, kept the soot contained, and left the firebox looking better than it did when we moved in. Three weeks later I noticed a small gap in the chimney crown repair. Called, and someone was back out within two days. No pushback, no second invoice. The Done Right Promise is real.
Michael K., Sherborn Road area
We’d just bought the house and the seller’s disclosure mentioned the chimney was ‘as-is.’ I wanted a second set of eyes before I spent real money. Top Hat did their own sweep and camera check, then went over the difference between what needed doing now and what could wait a few years. No scare tactics. They showed me the footage and explained it all in plain English.
Malik J., South Natick
We use our wood stove almost every night from November to March. Top Hat’s crew has been out twice a year for us now, and every time they point out what’s normal wear and what actually matters. The flat price is agreed before they start, they arrive in uniform, and they call if they’re running ten minutes behind. My mother in Framingham used the senior discount and said the same thing: they treat you like they’ll see you at the grocery store tomorrow. Because they will.
Shanice N., West Natick
Why Customers Trust Us
None of these reviews mention a call center, because there isn’t one. The phone rings and a live person answers, day or night. Often that person is Wendell Pike, the same man whose name is on the company and on the invoice. Every sweep and repair is backed by the 90-Day Done Right Promise, in writing, on every single job. If something isn’t right, one call brings the crew back at no additional cost. We give a real arrival window and we call if it slips. We quote a flat price before a single tool comes off the truck. We show you the camera footage and give you a plain-English verdict, every time, no exceptions. For 29 years, that’s how it’s been done. Ask anyone on your street. If your chimney needs a sweep, a repair, or just an honest look, call (781) 378-5846. Estimates are free, and we’ll tell you straight if it can wait.